Privacy Policy

Last updated: December 2025

1. Introduction

At Domily, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at domily.app.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information: Email address, name, and password when you create an account
Profile information: Information you add to your tenant or landlord profile
Application data: Information submitted when applying to rental properties
Property listings: Details about properties that landlords list on the platform
Payment information: Payment details processed securely through our payment provider
Communications: Messages you send through the platform or to our support team

We also collect certain information automatically:

Usage data: How you interact with our platform, pages visited, and features used
Device information: Browser type, operating system, and device identifiers
Log data: IP address, access times, and referring URLs

3. How We Use Your Information

We use your information to:

Provide and improve our platform and services
Process transactions and send related information
Connect tenants with landlords and facilitate rental applications
Send you updates, newsletters, and marketing communications (with your consent)
Respond to your questions and support requests
Detect and prevent fraud, abuse, or security issues
Comply with legal obligations

4. Information Sharing

We share your information only in the following situations:

With other users: When you apply for a property, your application information is shared with the landlord. When you list a property, your listing is visible to tenants.
With service providers: We work with third-party companies that help us operate the platform, such as payment processors, email services, and hosting providers. These providers only access your data as needed to perform their services.
For legal reasons: We may share information if required by law, court order, or to protect the rights and safety of Domily, our users, or others.
With your consent: We may share your information in other ways if you give us permission.

We do not sell your personal information to third parties.

5. Data Security

We use appropriate technical and organizational measures to protect your personal information. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your personal information for as long as your account is active or as needed to provide our services. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information
Withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at hello@domily.app. We will respond to your request within a reasonable timeframe.

8. Cookies

We use cookies and similar technologies to improve your experience on our platform. Cookies help us remember your preferences, understand how you use Domily, and show you relevant content. You can control cookies through your browser settings.

We use the following types of cookies:

Essential cookies: Necessary for the platform to function properly (e.g., authentication, security)
Analytics cookies: Help us understand how visitors use our platform so we can improve it
Preference cookies: Remember your settings and preferences (e.g., language, region)

You can manage your cookie preferences at any time through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Domily is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. International Users

If you are accessing Domily from outside the country where our servers are located, your information may be transferred across borders. By using our platform, you consent to this transfer.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and similar laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract performance: Processing necessary to provide our services to you (e.g., creating your account, processing applications, facilitating rentals)
Legitimate interests: Processing for our legitimate business purposes, such as improving our platform, preventing fraud, and ensuring security
Consent: Processing based on your explicit consent (e.g., marketing communications). You can withdraw consent at any time.
Legal obligation: Processing required to comply with applicable laws

Your GDPR Rights

Under GDPR, you have the right to:

Access: Obtain confirmation of whether we process your data and request a copy
Rectification: Correct inaccurate or incomplete personal data
Erasure ("Right to be forgotten"): Request deletion of your personal data in certain circumstances
Restriction: Request that we limit how we use your data
Data portability: Receive your data in a structured, machine-readable format
Object: Object to processing based on legitimate interests or for direct marketing
Automated decisions: Not be subject to decisions based solely on automated processing that significantly affect you

Data Controller

Domily acts as the data controller for the personal information collected through our platform. For GDPR-related inquiries, please contact us at hello@domily.app.

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. We encourage you to review this policy regularly.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@domily.app.

15. Disclaimer

The information provided on this page and throughout the Domily platform, including blog articles and other content, is for general informational purposes only. It does not constitute legal advice and should not be treated as such. We make no guarantees about the accuracy, completeness, or reliability of any information. Domily accepts no liability for any actions taken or decisions made based on the content provided. If you need legal advice, please consult a qualified legal professional in your jurisdiction.